Responsible Gaming
at hbje
hbje believes that gaming should be an enjoyable, controlled activity — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to keep play safe, fair, and within personal limits.
Our Commitment to Safe Play
At hbje, responsible gaming is not a regulatory checkbox — it is a core value that shapes how we build and operate our platform for players across Bangladesh. We recognise that most players gamble for entertainment, but we also understand that for some individuals gambling can develop into a problem. That is why hbje has invested in a comprehensive suite of responsible gaming tools designed to keep play enjoyable and to provide a clear path to help for anyone who needs it.
Whether you are placing bets on Bangladesh Premier League cricket matches, spinning premium slots, or enjoying live dealer games, hbje asks every player to treat gambling as a form of entertainment — one that comes with a budget, a time limit, and a clear understanding that losses are a normal and expected part of play. hbje will never encourage you to chase losses, and our platform will always provide quick access to the tools described on this page.
Responsible Gaming Tools on hbje
Six practical features available to every registered player — all accessible through your hbje account settings
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your hbje account. Once you reach the limit, no further deposits are accepted until the period resets. You can lower your limit immediately; increasing it requires a mandatory 7-day cooling-off period before the new limit takes effect .
Session Time Limits
Decide in advance how long each gaming session on hbje should last. Once your chosen session duration is reached, the platform will display a clear on-screen alert and log you out automatically. You can set limits of 30 minutes, 1 hour, 2 hours, or a custom duration that suits your schedule.
Time-Out / Cool-Off
Take a short break from hbje without permanently closing your account. Time-out periods of 24 hours, 3 days, 7 days, or 30 days are available. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and accessible once the period ends.
Self-Exclusion
If you feel that gambling is becoming difficult to control, you can self-exclude from hbje for a minimum period of 6 months, up to a permanent exclusion with no option to reopen. Self-exclusion is immediate and irreversible during the chosen period. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Reality Checks
Enable periodic reality-check notifications that appear on screen at intervals you choose — every 15, 30, or 60 minutes. Each notification shows your current session duration, net win or loss for the session, and a prompt asking whether you wish to continue or end your session. This feature keeps you informed and in control throughout your play.
Loss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your loss limit is reached, hbje will prevent further betting activity for the remainder of that period. Like deposit limits, reducing your loss limit takes effect immediately while increasing it requires a 7-day waiting period.
Strict 21+ Age Verification Policy
hbje operates an absolute minimum age policy of 21 years for all players. This is not negotiable, and it applies equally to all players accessing hbje from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other location in Bangladesh. No person under the age of 21 is permitted to register, deposit, or place bets on the hbje platform under any circumstances.
During the registration process, every new hbje player is required to confirm that they are aged 21 or older. Following registration, hbje conducts Know Your Customer (KYC) identity verification that includes date-of-birth confirmation using a government-issued ID such as a Bangladesh National ID card or passport. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you share a device with a child or young person, please ensure your hbje account is protected with a strong password that the minor cannot access. Consider installing parental control software to prevent underage access to online gambling platforms.
hbje reserves the right to request identity documents from any player at any time. Failure to provide satisfactory verification will result in account suspension pending review.
Is Gambling Becoming a Problem?
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact our support team or activate one of the responsible gaming tools available on your hbje account.
How to use this self-assessment: Read each question carefully and reflect on your gambling behaviour over the past four weeks. This is not a clinical diagnostic tool — it is a practical guide to help you recognise early warning signs. All information is for your personal reflection only and is not recorded by hbje.
Please consider activating the self-exclusion or time-out tools on your hbje account, or contact our responsible gaming support team at [email protected]. There is no shame in seeking help — recognising a problem early is the most important step toward resolving it. Our support team is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality.
How to Activate Responsible Gaming Tools
Setting up your protection features on hbje takes less than two minutes. Follow the steps below to put your limits in place before your next session.
Log In to Your hbje Account
Visit hbje.io and sign in using your registered email address and password. If you have not yet registered, complete the sign-up process and verify your identity first before accessing account settings.
Open Account Settings
Click your profile icon in the top-right corner of the hbje platform and select "Account Settings" from the dropdown menu. Then navigate to the "Responsible Gaming" tab in the settings panel.
Choose Your Tool
Select the responsible gaming tool you wish to activate — deposit limit, session time limit, time-out, loss limit, or reality checks. Each option includes a clear explanation and an input field for your chosen value or duration.
Set Your Limit or Duration
Enter the specific limit value or time duration you want to apply. For deposit limits you can specify an amount in Bangladeshi Taka (e.g., ৳5,000 per week). For session limits, enter a number of minutes or hours. For time-outs, select a period from the available options.
Confirm and Save
Review your selection and click "Confirm" to save the limit. hbje will display an on-screen confirmation and send a summary email to your registered address. Limits that reduce protection take effect immediately; limits that increase protection require the 7-day cooling period.
Contact Support if Needed
If you cannot find the responsible gaming settings or need help activating self-exclusion urgently, email [email protected] at any time. Our support team responds within 1 hour for responsible gaming requests and will process your request on a priority basis.
Principles of Responsible Play
hbje encourages every player to adopt these habits before and during each gaming session
Set a Budget Before You Play
Decide in advance exactly how much money you are prepared to spend on hbje in a given session or week, and treat that amount as an entertainment expense — not an investment. Never gamble with money that is allocated for rent, food, utilities, or other essential living costs. A clear budget is the single most effective tool for keeping gambling enjoyable.
Never Chase Your Losses
Losing sessions are a normal and expected part of any form of gambling — they are built into the mathematics of every game. Attempting to win back lost money by increasing bets or extending sessions is one of the most common paths to serious gambling problems. If you have reached your loss limit, stop playing and return another day with a fresh budget.
Track Your Time
Online casino sessions can pass quickly, especially during live dealer games or slot play. Set a timer before you start, or use hbje's built-in session time limit feature to ensure you never spend longer than intended. Regular breaks — even 10 minutes every hour — help you maintain perspective and make clearer decisions.
Gamble for Fun, Not Income
hbje is an entertainment platform — not a reliable source of income. No betting system, strategy, or pattern of play can overcome the house edge in casino games or guarantee profit from sports betting over the long term. Approach every session with the mindset that you are paying for an experience, and that any winnings are a welcome bonus rather than an expectation.
Healthy Gambling Checklist: You are in control if you can answer "yes" to all of the following — you always stay within your pre-set budget; you stop playing when your session limit is reached; you never borrow money to gamble; you can take a break or stop entirely without feeling anxious; and gambling does not interfere with your work, family life, or financial obligations. If any of these do not apply, speak to the hbje support team today.
Get Help — You Are Not Alone
If gambling is causing distress in your life, reaching out is the most important step you can take. hbje's responsible gaming support team is available around the clock.
Contact hbje Responsible Gaming Support
Our dedicated responsible gaming team can help you activate self-exclusion, set limits, or simply talk through your concerns. All communications are handled with complete confidentiality.
Email: [email protected] — subject line: "Responsible Gaming Help"
Availability: 24 hours a day, 7 days a week, including all Bangladeshi public holidays
Response time: Within 1 hour for responsible gaming requests
Important: hbje will never send promotional emails to a player who has activated a time-out or self-exclusion. Marketing communications are automatically suppressed the moment a responsible gaming restriction is applied to your account. If you continue to receive promotional messages after activating an exclusion, please report this to [email protected] immediately so we can investigate and resolve the issue.
If gambling-related financial pressure is causing you or someone in your family serious harm, please seek assistance from qualified counselling services in Bangladesh. The hbje support team can provide guidance on accessing professional help. Do not wait — contact us at [email protected] and we will prioritise your case immediately.
Ready to Play Safely on hbje?
Set your limits, stay in control, and enjoy cricket betting, live dealer tables, and premium slots on Bangladesh's trusted gaming platform.