hbje Privacy Policy
At hbje, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and the rights you hold as a registered player on the hbje platform.
Our Privacy Commitments at a Glance
Six core principles that govern how hbje handles every piece of personal data
Data Security First
hbje protects all personal data using 256-bit SSL encryption during transmission and AES-256 encryption at rest. Your financial details, login credentials, and identity documents are stored in secure, access-controlled environments.
No Data Selling
hbje will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Data shared with partners is strictly limited to what is necessary for delivering platform services.
Purpose Limitation
Every category of data hbje collects is tied to a specific, clearly defined purpose. We do not collect data speculatively or retain it beyond the period necessary for its stated purpose.
Your Rights, Respected
You have the right to access, correct, export, and request deletion of your personal data held by hbje. Requests are processed within 30 days and can be submitted to [email protected] at any time.
Transparent Cookie Use
hbje uses cookies strictly to maintain session security, remember your preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies or cross-site tracking technologies.
Defined Retention Periods
hbje retains account data for a defined period after account closure, in line with anti-money-laundering obligations. Once the retention period expires, your data is securely and permanently deleted.
This Privacy Policy ("Policy") is published by hbje ("hbje", "we", "us", "our"), the operator of the online casino and sports betting platform available at hbje.io. This Policy describes how hbje collects, processes, stores, shares, and protects personal data relating to individuals who visit the hbje website, register a player account, or otherwise interact with the hbje platform and its associated services.
This Policy applies to all players accessing hbje.io from Bangladesh, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as any other person whose personal data is processed by hbje in connection with the delivery of its services.
By registering a player account on hbje or by continuing to use the hbje platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree with this Policy, you should discontinue use of the hbje platform immediately and close your account by contacting [email protected].
Note: This Privacy Policy should be read together with the hbje Terms & Conditions, which are available at hbje.io/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, the more specific provision shall prevail.
hbje collects personal data from you directly (when you provide it during registration, KYC verification, or customer support interactions), automatically (when you use our platform), and from third-party sources (such as payment processors and identity verification providers). The categories of data we collect are described below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number | Registration form, account settings |
| Financial Data | bKash number, Nagad number, Rocket number, Upay number, bank account details, transaction history | Deposit/withdrawal forms, payment processor confirmation |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection via server logs and cookies |
| Usage Data | Games played, bets placed, pages visited, session duration, click paths | Automatic collection via platform analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Copies of government-issued ID, proof of address documents, selfie photographs for liveness checks | KYC verification process |
hbje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (beyond what is strictly required for identity verification), or health data, unless you have explicitly provided such information in connection with a responsible gaming self-assessment or exclusion request.
hbje processes personal data only for the specific, legitimate purposes set out below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your explicit consent.
- Account Registration and Management: To create and maintain your hbje player account, authenticate your identity at login, and administer your account settings and preferences;
- Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to record and settle bets; to deliver game results; and to credit winnings to your account balance;
- Identity Verification (KYC): To verify your identity and age in accordance with our 21+ policy, to comply with anti-money-laundering (AML) obligations, and to prevent fraud;
- Customer Support: To respond to your enquiries, complaints, and support requests submitted via email or live chat;
- Responsible Gaming: To administer deposit limits, cooling-off periods, self-exclusion requests, and other responsible gaming tools you activate on your account;
- Platform Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions;
- Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities;
- Platform Improvement: To analyse aggregate, anonymised usage patterns to improve the performance, design, and content of the hbje platform;
- Marketing Communications: To send you promotional offers, bonus notifications, and event updates via email or SMS, where you have provided your consent to receive such communications. You may withdraw consent at any time by emailing [email protected].
hbje processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing that is necessary to fulfil our obligations under the Terms & Conditions you agreed to when registering your hbje account (e.g., processing deposits, settling bets, maintaining your account);
- Legal Obligation: Processing that is necessary to comply with a legal obligation to which hbje is subject (e.g., KYC identity verification, AML record-keeping, fraud reporting);
- Legitimate Interests: Processing that is necessary for hbje's legitimate business interests, provided those interests are not overridden by your rights and interests (e.g., platform security, fraud prevention, improving service quality through anonymised analytics);
- Consent: Processing based on your freely given, specific, and informed consent (e.g., sending marketing emails and promotional SMS messages). You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
hbje does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the categories of recipients listed below, strictly to the extent necessary to fulfil the purposes described in Section 3:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions;
- KYC and Identity Verification Partners: Third-party identity verification service providers engaged by hbje to perform age and identity checks as part of our 21+ verification programme;
- Game Suppliers: Technology providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive technical session data (e.g., player ID, bet amounts, game results) necessary to operate the games on our platform. These providers do not receive your full identity or contact data;
- IT Infrastructure and Hosting Providers: Cloud infrastructure and server hosting partners who process data on our behalf under strict data processing agreements that prohibit any use of your data beyond the scope required to provide hosting services to hbje;
- Legal and Regulatory Authorities: Where required by law, court order, or at the request of a competent regulatory or law enforcement authority, hbje may disclose personal data without prior notice to you.
Third-Party Processors: All third-party service providers who access personal data on behalf of hbje are required to enter into data processing agreements that bind them to process your data only on our documented instructions, to implement appropriate security measures, and to refrain from using your data for their own independent purposes.
The hbje platform uses cookies and similar tracking technologies to ensure the correct operation of the website, maintain session security, and collect aggregate analytics data. A cookie is a small text file that is placed on your device when you visit hbje.io. The following categories of cookies are used on the hbje platform:
- Strictly Necessary Cookies: These cookies are essential for the hbje platform to function correctly. They maintain your authenticated session, store your language preferences, and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality;
- Analytics Cookies: hbje uses first-party analytics cookies to collect anonymised, aggregate data about how players navigate the platform — including pages visited, session duration, and error rates. This data is used solely to improve platform performance and is not linked to your personal identity;
- Preference Cookies: These cookies remember your platform preferences, such as your preferred game categories and display settings, so that you do not have to re-configure them on each visit.
hbje does not use advertising cookies, retargeting pixels, third-party social media tracking scripts, or any cross-site tracking technologies on hbje.io. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies will impair your ability to log in and use the hbje platform.
hbje retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, or as required by applicable law. The following retention periods apply:
- Active Account Data: Retained for the full duration of your registered account on hbje, plus a period of five (5) years following permanent account closure, in accordance with anti-money-laundering record-keeping obligations;
- Transaction Records: Financial transaction records including deposits, withdrawals, and bet history are retained for a minimum of five (5) years from the date of the transaction;
- KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the business relationship with the player;
- Customer Support Records: Correspondence and support tickets are retained for three (3) years from the date of the last interaction;
- Marketing Consent Records: Records of your consent to (or withdrawal from) marketing communications are retained for five (5) years from the date of the consent event;
- Technical Logs: Server access logs and security logs are retained for twelve (12) months and then securely deleted.
Once the applicable retention period has expired, hbje will securely delete or anonymise your personal data in a manner that renders it incapable of re-identification.
hbje implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the hbje servers;
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
- One-way cryptographic hashing (bcrypt) for all account passwords — hbje staff cannot read your password in plain text;
- Multi-factor authentication options for player accounts;
- Role-based access controls limiting employee access to personal data to only those staff members who require it to perform their job functions;
- Regular security audits and penetration testing of the hbje platform infrastructure;
- Continuous monitoring of systems for anomalous access patterns and potential security incidents.
Security Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hbje will notify affected players without undue delay and will take all reasonable steps to contain, investigate, and remediate the breach. hbje maintains a dedicated incident response procedure for this purpose.
While hbje takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be entirely secure. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with anyone, and logging out of the hbje platform after each session, particularly when using shared devices.
As a registered player on hbje, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please submit a written request in English to [email protected]. hbje will respond to all verified requests within thirty (30) calendar days.
Request a copy of all personal data hbje holds about you, together with information about how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data hbje holds about you. Many fields can be updated directly from your account dashboard.
Request deletion of your personal data where hbje no longer has a lawful basis for retaining it. This right is subject to legal retention obligations described in Section 7.
Request that hbje restrict processing of your data in specific circumstances, such as while you contest the accuracy of your data or object to a specific processing activity.
Request a structured, machine-readable export of the personal data you have provided to hbje, where processing is based on consent or contractual necessity.
Object to processing of your personal data carried out on the basis of legitimate interests, or object at any time to processing for direct marketing purposes, including profiling for marketing.
hbje will not charge a fee for processing your privacy rights request unless the request is manifestly unfounded or excessive. Where a fee is applicable, hbje will notify you in advance of the amount before proceeding. hbje may request that you verify your identity before processing a rights request to prevent unauthorised access to another person's data.
The hbje platform is strictly intended for adults aged 21 years and over. hbje does not knowingly collect, process, or retain personal data from any person under the age of 21. If you are under 21 years of age, you are not permitted to use the hbje platform, create an account, or provide your personal data to hbje in any form.
If hbje becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — hbje will immediately suspend the relevant account, delete the associated personal data, and if applicable, report the incident in accordance with its legal obligations.
Parental Guidance: Parents and guardians of minors are strongly encouraged to install parental control or content filtering software on devices that may be used by children, to prevent access to online gambling services including hbje. If you believe a minor has accessed or registered on the hbje platform, please contact us immediately at [email protected].
hbje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email to the address on file for their account.
We encourage you to review this Privacy Policy periodically to stay informed about how hbje protects your personal data. The version of the Policy currently published at hbje.io/privacy-policy supersedes all previous versions. Your continued use of the hbje platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbje handles your personal data, please contact the hbje Privacy Team using the details below. All correspondence must be submitted in English.
hbje Privacy Team
Email: [email protected]
Website: hbje.io
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 30 calendar days of receiving your verified request
When submitting a privacy rights request or data-related complaint, please include your registered email address, a clear description of your request, and any relevant account information to help us locate your records and respond efficiently.
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